RETURN POLICY
 

ALL RETURNS MUST BE SENT BACK TO US WITHIN 5 WORKING DAYS (MALAYSIA)/ 10 WORKING DAYS (INTERNATIONAL). SHIPPING COST TO BE BORNE BY THE BUYER.

 

Return due to item does not fit or do not like the item

 

Clover Fashion exercises a returns policy for all items except Best Buy/Sales/Discounted items/any special codes/accessories and specifically stated non-returnable items.

 

The return parcel is under the customer’s responsibility until it reaches us and Clover Fashion is not liable for any loss of return parcel.  For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we need it for reference.

 

Returns can only be made one time per order number. Any order made with return credit voucher cannot be returned for the 2nd time. If 50% and above of payment is made by cash and the remaining made by return credit voucher, then the return is acceptable for one time per order number.

 

Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Returns which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If colours runs due to this reason, item(s) are strictly not returnable.

 

A processing fee of RM7 (RM10 for East Malaysia) will be charged for each return item if the initial shipping cost is borne by Clover Fashion. For buyer who paid for the initial shipping cost, no extra processing fee will be charged. East Malaysia buyer may have to pay for the postage for second time delivery.

 

We will get back to you once a return item is received by us and we will email you the return credit voucher which is valid for 100 days. This will normally take between 2-4 working days.

 

Any used return credit voucher will be voided and not refundable/re-usable after 100 days.

 

All returns which do not meet the above-mentioned criteria will be declined and forfeited. All returns decisions are final and further requests will be denied.

 

Return due to defect

 

For defect items, proof of defect must be verified by Clover Fashion to be eligible.

 

The following reasons listed below are not considered defects:

*** Quality not up to expectation

*** Colour variation from product photos, e.g. actual product colour appear to be darker/lighter from product photo

*** Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc.

*** Slight size variation within 1cm – 3cm of measurements

*** Minor imperfections, e.g. crease marks, loose threads, slight dotted mark etc.

*** Self-inflicted damage or cut to the product

*** Buyer’s subjective opinions on product quality and preference.

*** Zipper defect (we strictly check on this condition before posting)

 

Return due to reasons above will not be considered defects and hence the return shipping cost will be borne by buyers and processing fee of RM7 (RM10 for East Malaysia) will be charged for each return item if the initial shipping cost is borne by Clover Fashion. For buyer who paid for the initial shipping cost, no extra processing fee will be charged.

 

For return due to defect and has been verified by Clover Fashion, we will reimburse the return shipping cost and initial shipping cost (if the buyer paid for the initial shipping cost) by way of credit voucher which will be valid for 100 days. We will send a brand new exact piece to buyer if the item is in stock. Change of item to another design or size is not allowed. If the item is out of stock, we will email you the return credit voucher which will be valid for 100 days.

 

The return parcel is under the customer’s responsibility until it reaches us and Clover Fashion is not liable for any loss of return parcel.  For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we need it for reference.

 

Any used return credit voucher will be voided and not refundable/re-usable after 100 days.

 

All returns decisions are final and further requests will be denied.