FAQ

1. IS IT SAFE TO SHOP ONLINE?

It is safe to shop online and Clover Fashion Malaysia keeps your information discreet. The payment gateway we use is Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006. For courier service we use Pos Malaysia which guarantees that your parcel been delivered to your doorstep.

2. REGISTERING

We advise you to register with us before making a purchase to ensure that your mailing address is correct and you can trace back your purchase.

So how do i register?

Click on the right top Login/Register > My account tab of the page. Click Register and fill up your account details and profile details and click Register.

What happens if I forget my password?

Just click on forgot password, fill up your username and email address and we will send you your password to your registered email address.

3. SHIPPING AND HANDLING

How long does it normally takes to ship out items once payment is made?


We process your order within 24 hours and will ship within the next 24 hours after your payment has been received.


Item will be delivered to your doorstep the next 2-4 working days.

4. IS MY ORDER SUCCESSFUL?

All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order status in "My Account" or your email junk folder. Alternatively, you may email us at admin@cloverfashion.com.my to check.

5. CHANGING A CONFIRMED ORDER

We are sorry that we are unable to make any amendments after you have confirmed your order.
 

6.KNOW YOUR SIZES

All measurements are taken laid flat in inches in maximum stretch. 
Please refer to the chart diagram below to get the right measurement for your apparels.

Do compare the measurements taken below with your existing dresses to gauge your fitting.

7. RETURNS. WHAT IS YOUR RETURN POLICY?

DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED

We apologise if we have sent you a wrong/defective item. Kindly contact us at admin@cloverfashion.com.my about this issue and we will reply you within 24 hours. 

Please refer to our return policy for further information. http://www.cloverfashion.com.my/public/apps/page/?alias=Return-Policy

8. CONTACTING US

Clover Fashion Sdn Bhd (Co No: 609857-V)

1, Lorong Temenggung 17, 

Off Jalan Sungai Jati, 41200,Klang, Selangor

If have any enquiries about your order or require any assistance, please direct your email to admin@cloverfashion.com.my or call us at 012 2899496. We will tend to you as soon as possible.